Our Process: Deployment
To deliver, and evaluate, the learning an LMS (Learning Management System) of some type is required. There are a wide range of LMS’s available, all of which offer different features and functions.
In order to select the system most appropriate to your current and future needs, you must clearly define your requirements and determine the ‘must have’ and ‘nice to have’ features, such as:
- Mobile compatibility
- User interface / user experience
- Gamification elements
- Social elements
- Assessments and survey integration
As we are not tied nor affiliated to any LMS provider we can offer you independent, unbiased advice.
Once the learning has taken place the learners’ progress needs to evaluate and the effectiveness of the learning reviewed. The standard approach is using the Kirkpatrick model of learning evaluation, which provides four (4) levels, to which ROI has been added as a fifth level.
Level 1: Satisfaction: This measures participants’ perspective. Often by the use of ‘happy sheets’ at the end of the learning.
Level 2: Learning: This measures whether the learning objectives have been met, or not, or to what degree. Usually by means of assessments / problem based scenarios.
Level 3: Behaviour: This measures if the learning is being applied back in the work place. Either via monitoring / mentoring, spaced repetition / retrieval practice, or performance support.
Level 4: Business impact: This measures the business improvement. Improvements to efficiency, reaching sales targets, etc.,
Level 5: ROI: This measures the return on investment. The benefits compared to the investment.
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