Linking Learning to Performance.

You need to effectively track your learners’ journeys to optimize their training for maximum benefit and ROI.

Learning Analytics

Applying and analyzing xAPI data allows you to measure and correlate your learning with productivity, enabling you to adapt your learning and performance solutions in response to the ever-changing needs and priorities of the business.

You can use xAPI data to track any type of user or system interaction and then use analytics to interpret the data. Learning and performance activities, interactions with work systems and processes, and sales representative attributes, can all be tracked and compared with business metrics.

For example:

  • Combines performance data from your CRM (such as Salesforce) and engagement with scenario-based training, which can help identify specific training needs and personalization of learning experiences, based on sales performance.
  • Provides data about individual learning and performance to learners, managers, and other stakeholders.

Using xAPI to measure against the Kirkpatrick Model of Learning Evaluation

Once the learning has taken place the learners’ progress needs to evaluate and the effectiveness of the learning reviewed. The standard approach is using the Kirkpatrick model of learning evaluation, which provides four levels, to which ROI has been added as a fifth level.

Level 1: Satisfaction: This measures participants’ perspective. Often by the use of ‘happy sheets’ at the end of the learning.
These can be implemented and measured using xAPIs or Google forms.

Level 2: Learning: This measures whether the learning objectives have been met, or not, and to what degree. Usually by means of assessments and problem based scenarios.
These can be implemented and measured using xAPIs or SCORM.

Level 3: Behaviour: This measures if the learning is being applied back in the work place. Either via monitoring, mentoring, spaced repetition, retrieval practice, or performance support.
These can be measured using xAPIs.

Level 4: Business impact:  This measures the business improvement, improvements to efficiency, reaching sales targets, etc..
These can be measured using xAPIs.

Level 5: ROI: This measures the return on investment. The business benefits compared to the investment.
These can be measured using xAPIs.

Example Dashboard from Watershed Learning Record Store